The password link I was sent is already expired
Password reset links only last for a short period of time. If you are outside of that period you will have to request a new password reset link here: https://watch.vooks.com/forgot_password
If you have clicked on the linked within the allotted time period, and link says that it is already expired, then the issue is a little more complex.
There may be a filter or block in place by your email provider. Special permissions would need to be added to your networks firewall to allow traffic from our site. This situation usually occurs with networks from organizations or school districts that run their own email servers. As opposed to public email services like gmail or hotmail.
If you think you fall into this situation, please contact your IT staff to make changes to the network to allow traffic to and from the following domains: vooks.com, vimeo.com, and vhx.tv
If you prefer, have your IT staff contact us at firstname.lastname@example.org and we can work with them to resolve the issue.