Why is there a charge on my credit card?

Hi there, and sorry for the issues and confusion here! You are here because you discovered a charge on your card you do not recognize. We're here to help! Please  email support@vooks.com and we’ll help you out as quickly as we can. Provide the following information in your email:

  • Last 4 digits of your credit card charged

  • The expiration date of the card charged

  • What the charge is listed as on your statement

  • The date of the charge

WHY ARE YOU CHARGING ME?

It’s very likely that you purchased, rented or subscribed to a video network online recently!

CAN I GET A RECEIPT FOR THE CHARGES?

We send a receipt to the email address you provided when you purchased the video from it’s website. We’d be happy to resend you a receipt if you need it.

CAN I GET A REFUND?

If you think you were double-charged by mistake, we can provide you with a refund. Simply email support@vooks.com with your transaction details and we’ll get you sorted.

How do I cancel the recurring charge?

You will need to visit  https://www.vhx.tv/settings/purchases to cancel any recurring charges, or contact us below.