The video is skipping or lagging, what can I do?

Sorry for the trouble! Here's a list of solutions or devices that should help fix your playback issue:

Computer:

iOS (iPhone & iPad):

  • Try using the Vooks iOS app to play the videos. If you are having trouble with the app, try these things:

  • If you are having trouble within the web browser of the device, try these things:

Android:

  • Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback. 

  • Restart the Android device.

  • Reboot your internet modem and/or wireless router.

  • If having trouble with the Vooks app, try these things:

    • Logout of the app and log back in.

    • Totally close and restart the app.

    • Close the app, and turn off the Wifi on your device. Turn Wifi back on and open the app.

    • Restart your device and open the app.

Apple TV:

  • Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback. 

  • Restart the Apple TV device.

  • Reboot your internet modem and/or wireless router.

Roku:

  • Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback. 

  • Restart the Roku device.

  • Reboot your internet modem and/or wireless router.

Chromecast: 

  • Make sure your device and Chromecast are on the same wifi network.

  • Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback. 

  • Unplug Chromecast and plug back in.

  • Restart your wireless router or modem.


WatchingRussell Hirtzel